Terms & Privacy

1. Introduction

Welcome to Borders.net.my. By accessing or using our website, you agree to these Terms of Service. Please read them carefully.

2. Account Registration

To place orders and access certain features, you may need to register for an account. You agree to provide accurate and complete information during registration and to keep your account information updated.

3. Ordering and Payments

All orders are subject to acceptance and availability. We reserve the right to refuse any order. Payment must be made at the time of ordering. We accept various payment methods as indicated on our website.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Borders.net.my and is protected by copyright and other intellectual property laws.

5. User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Submit false or misleading information
• Interfere with the proper working of the website
• Attempt to gain unauthorized access to our systems

1. Information We Collect

We collect personal information when you create an account, place an order, sign up for newsletters, or contact us. This information may include:

• Name and contact details
• Billing and shipping address
• Payment information
• Order history
• Communication preferences

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders
• Send you marketing communications (if you've opted in)
• Improve our website and services
• Comply with legal obligations

3. Data Security

We implement appropriate security measures to protect your personal information. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

4. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities. To exercise these rights, please contact us at [email protected].

1. Shipping Methods and Timeframes

We offer several shipping options:

• Standard Shipping (3-5 business days)
• Express Shipping (1-2 business days)
• Same-Day Delivery (select areas only)

Shipping times are estimates and not guaranteed.

2. Shipping Costs

Shipping costs are calculated based on your location, the weight of the package, and your chosen shipping method. The total shipping cost will be displayed during checkout.

3. Free Shipping

Orders over RM 150 qualify for free standard shipping within Malaysia.

4. International Shipping

We currently ship to selected countries in Southeast Asia. International shipping costs and delivery times vary by destination.

1. Return Eligibility

You may return most items within 30 days of delivery for a full refund. Items must be in original condition with all packaging and tags.

2. Non-Returnable Items

The following items cannot be returned:

• E-books and digital content
• Gift cards
• Items marked as "non-returnable"
• Items showing signs of use or damage

3. Return Process

To initiate a return:

1. Log in to your account and locate your order
2. Select the item(s) you wish to return
3. Choose a return reason
4. Print the return label and packing slip
5. Package the item securely with all original materials
6. Drop off the package at a designated shipping location

4. Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.